When Coaching AI Works…And Doesn’t
First — for the Fail: Here’s a link to an article critical of Amazon, and its app-dependent work culture. As a Boomer — I can relate to the feeling…”isn’t there a human somewhere who can answer a simple question for me?” LOL (You do not want to run into me at Home Depot!)
The article’s author suggests “The point of a job is to get paid. There is no secret in that. But one important outcome of working at a people-oriented company is the ability to foster relationships with other individuals and learn from others how to get better.” Here’s the article — and more companies than Amazon are trying to strike the right balance between humans and AI or app-supported platforms at the workplace: Why Working For Amazon Was An Alienating Experience (thefederalist.com)
Second — for the Win: I confess upfront — I actively work as a Coach and Consultant with the next 3 platforms mentioned here — a functioning blend of capable humans and software — and my experience tells me the right mix can be found as it has been demonstrated by these company efforts: 15Five , PowerAmp Coaching and AIM Performance.
25 years of workplace organizational and positive psychology breakthroughs are used to fuel the modern software AI component — training “in the background” both managers and employees in new perspectives, tools for effective communication and more.
